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Quality Policy


The Quality Policy of MSC Belgium is to provide, to all their customers, a high quality service and constantly improving levels of satisfaction.

Moreover, MSC Belgium is dedicated to the continuous improvement of its services, through employee involvement and management commitment, in the maintenance of an effective and efficient Quality Management System compliant to the ISO 9001:2000 quality standard.


The arising measurable Quality Objectives from the above Quality Policy, together with their measurement tools, are as follows

OBJECTIVE
METRIC
High-Quality Services Internal/External Audits & Non-conformances
Customer Satisfaction Customer Surveys & Complaints Handling
Continuous Improvement Internal/External Audits
QMS Compliant to the ISO 9001 Documented Procedures & Internal/External Audits


       
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